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Contact Details
hello@twisto.co.uk
08000 590 888
For enquiries relating to the delivery of your order you can view the tracking details HERE
Top Questions
You can log in to your account Here. If you’ve forgotten your password then it’s easy to reset. Go to sign in page and click the “Forgot Password?” link just below the “Sign In” button. Once you click on “Forgot Password?” enter the email you registered with us and click the “Reset Password” button and we’ll send a password reset email to your inbox. Now just check your inbox, open the email and follow the instructions. If you haven’t received the email after a couple of minutes be sure to check your spam folder in case it’s ended up in there. You only need to click the “Reset Password” button once or you’ll receive multiple emails. If this happens just open the most recent email we’ve sent to you (you can delete the older ones) otherwise you won’t be able to successfully reset your password. Once you receive a password reset email you have 24 hours before it expires to open it up, click on the link inside and create a new password.
We ship all across the UK, including the Scottish Highlands and Islands, Isle of Man, Scilly Isles and Channel Islands. We do not ship to BFPO addresses and PO Boxes. We’re currently working it out with our courier for details about shipping to the Republic of Ireland & mainland Europe so just bare with us, We will be adding more countries soon, so please keep checking back with us for updates.
We offer Standard Delivery, which usually takes 2-3 business days, alternatively you can opt for Next Day Delivery (additional charges apply £5.95) if you can’t wait that long, our courier will offer the best possible rates. We’ll email you tracking information as soon as your order ships so you can keep an eye on your package.
Yes we offer free delivery within mainland UK, mainland UK is defined as England, Scotland & Wales excluding Scottish Highlands & Islands, Northern Ireland, Channel Islands, Isle of Man, Scilly Isles.! We offer free Standard Delivery on all orders. you can opt for Next Day Delivery (additional charges apply £5.95), our courier will definitely offer you competitive rates.
Yes! We are currently looking for enthusiastic influencers with a large audience, if you feel you fit the criteria, please send us an email with a brief description and a link to your social media, website or channel for us to look at to: socialmedia@drinktwisto.com
No! We only offer 12 packs on the website but you can check to see where your local retailer is using our find us page to purchase a single bottle.
If you’re not in when we try to deliver your order then we’ll leave it in a safe place or with a neighbour. Very occasionally we might leave a card with more instructions, but we know how annoying this can be so try not to make a habit of it. You can always get your order delivered to your work address too.
Product Questions
No! We only offer 12 packs on the website but you can check to see where your local retailer is using our find us page to purchase a single bottle.
That’s a question that lots of people don’t seem to have a good answer to – and many of them, including the cola big wigs, really should know better. Luckily it’s not all that difficult to explain.
Twisto has fast become a popular lemonade with a real fruit twist squeezed into every bottle. With an fast expanding variety of drinks and a global distribution reach, quite often you’ll see Twisto when you arrive at your holiday destination wherever you are travelling so you won’t need to pack any in your suitcase…
All our drinks are suitable for vegans and vegetarians as they do not contain any animal derivatives.
So you wanna try them all? That’s a fairly common question, and one that a lot of people are asking these days. Yes they are all AWESOME and you can check our products page to see our range by clicking here..
Try for yourself and let us know @drinktwisto on any of our social media channels!
Most people who have bought Twisto already know that we use glass, glass was used prehistorically as a natural preserver and we at Twisto believe our drinks taste so much better in glass bottles (Make sure it’s cold), having designed a bespoke bottle for our products, we’re sure you will love it.
Twisto ICE is our new slush range, we offer the new fizzy slush and the regular fountain syrup, for more information Click here..
Our products are all manufactured, produced, packed and shipped from the UK. All our drinks are manufactured in a ISO 9001:2015 environment and certified complaint, we are also registered on the Soft drinks association blah blah blah, which means we abide by the strictest regulations because we only want to produce the best products. We take great care to bring you top quality products and we’re glad to have found so many fantastic partners that help us do that.
That’s a question that should be at the forefront of many consumers minds. Many large companies use artificial sweeteners, artificial colours, dyes that can cause hyper sensitivity and other ingredients that we just don’t agree with, all our ingredients are sourced from the finest suppliers from around the world, we can assure you, they are large reputable companies and have been doing it for years.
Very soon! we don’t currently offer variety packs, but we are working on them so check back soon or pop an email to our customer support team who would love to help.
Order Questions
We try to fill and send orders as quickly as possible, which may limit our ability to add items to your order or prevent a package from shipping., please feel free to reach out to our Customer support team at ukhelp@drinktwisto.com and we’ll do our best to get you taken care of.
We take pride in all of our products, and we think you will too. If you find that you’re unhappy for any reason, just let us know so that we can help you return your products within 30 days of receipt for a full refund..
Yes, you can definitely send anything from the Products page of our website as a gift straight to your friend’s address.
Yes we offer free delivery within mainland UK, mainland UK is defined as England, Scotland & Wales excluding Scottish Highlands & Islands, Northern Ireland, Channel Islands, Isle of Man, Scilly Isles.! We offer free Standard Delivery on all orders. you can opt for Next Day Delivery (additional charges apply £5.95), our courier will definitely offer you competitive rates.
If you’re not in when we try to deliver your order then we’ll leave it in a safe place or with a neighbour. Very occasionally we might leave a card with more instructions, but we know how annoying this can be so try not to make a habit of it. You can always get your order delivered to your work address too.
We currently offer two delivery options:
• Standard free delivery – this takes 2-3 working days. Deliveries are made 8am-8pm Monday to Friday and 8am-5pm on Saturdays.
• Next day delivery – order before 3pm to receive your order the next day, Monday to Friday, for £5.95. Deliveries are made 8am-8pm Monday to Friday.
When entering your postcode, be sure to put a space in between the two parts. For example, LS19NH should be entered as LS1 9NH.
Payment Questions
You can log in to your account Here. If you’ve forgotten your password then it’s easy to reset. Go to sign in page and click the “Forgot Password?” link just below the “Sign In” button. Once you click on “Forgot Password?” enter the email you registered with us and click the “Reset Password” button and we’ll send a password reset email to your inbox. Now just check your inbox, open the email and follow the instructions. If you haven’t received the email after a couple of minutes be sure to check your spam folder in case it’s ended up in there. You only need to click the “Reset Password” button once or you’ll receive multiple emails. If this happens just open the most recent email we’ve sent to you (you can delete the older ones) otherwise you won’t be able to successfully reset your password. Once you receive a password reset email you have 24 hours before it expires to open it up, click on the link inside and create a new password.
We accept Visa, MasterCard and American Express.
Square is one of our payment partners. In some cases, you might see ‘Square’ (or a variation of Square) on your credit card statement within the first 24 hours of placing your order. Within a day, Twisto.co.uk should appear on your statement in its place. If you have any questions or concerns about this, just reach out and we can help confirm your order.
Yes we offer free delivery within mainland UK, mainland UK is defined as England, Scotland & Wales excluding Scottish Highlands & Islands, Northern Ireland, Channel Islands, Isle of Man, Scilly Isles.! We offer free Standard Delivery on all orders. you can opt for Next Day Delivery (additional charges apply £5.95), our courier will definitely offer you competitive rates.
We understand this can be frustrating when you’re just trying to get your twist on. Right now we only deliver to the UK, but we hope to ship to more countries soon. If you’re ordering for delivery within the UK, please get in touch with our Customer support team at hello@drinktwisto.com or 0333 344 2015 and we’ll do our best to get you taken care of.
Don’t worry, that £1 is merely a holding charge. As soon as your order ships out, you will be charged for exactly the total of your order, and that £1 will drop off your statement immediately. It’s just your bank talking to our bank saying, “This is a valid account.”
Company Questions
Yes, We have good distribution links and our products are available throughout most of the UK, you can also purchase online and get FREE DELIVERY by clicking here
Yes! We are currently looking for enthusiastic traders who can work with us, If you are looking to buy in bulk please contact us on our Trade Page.
Our glass bottles are made up of 47% recycled glass and 53% of new glass, the twisto team are committed to increasing the amount of recycled glass that goes into our bottles. Our bottles and lids are 100% recyclable.
Yes! We are currently looking for enthusiastic influencers with a large audience, if you feel you fit the criteria, please send us an email with a brief description and a link to your social media, website or channel for us to look at to: socialmedia@drinktwisto.com